Leadership & Culture
The culture of an organisation, or any group of individuals that share a common identity, is a reflection of the values and beliefs of the leaders.
Personal entropy is the source of Cultural Entropy®. Who you are as a leader, what you stand for and the needs/values that drive your decision-making, significantly influence the culture of your organisation, department or team. If you are committed to the success of the organisation then you also need to be committed to your own personal mastery and development.
Reducing a leader’s, manager’s or supervisor’s personal entropy directly impacts the Cultural Entropy score of their organisation, department or team; and promoting their personal development directly impacts their ability to improve the levels of values alignment and mission alignment of their staff.
The leader of an organisation must make it a personal duty to not only reduce their level of personal entropy and increase their level of values alignment and mission alignment, but also encourage and support every other leader, manager and supervisor in the organisation to do the same. The leader must also spearhead the charge in revamping the structures, processes, policies, procedures, and incentives of the organisation to more clearly meet the needs of employees and other stakeholders.
In this regard, the following quote from Peters and Waterman's In Search of Excellence, published in 1982, is as timely as ever:
The institutional leader should primarily be an expert in the promotion and protection of values.
The link between the culture of an organisation and the personality of the leader is most visible when organisations bring in a new CEO. The new leader automatically brings a new way of being that creates a new culture. This is why organisations with strong high-performing cultures promote from within. They want to minimise any disruption to the winning culture. Such organisations also make it a priority to embed their values, behaviours, vision and mission in every policy, system and process that guides the functioning of the organisation.
The same phenomenon also occurs in democratic nations. When governments change, it is because the electorate is no longer aligned with the values and beliefs of the old government. The values and beliefs of the new Prime Minister or President become influential in the running of the nation.
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